Refund policy
You have the right to cancel your order within 14 days of receiving the merchandise without giving a reason.
The cancellation period is 14 days from the day you or a person designated by you received the merchandise.
To exercise your right to cancel, please contact us by email at:
info@deinedomain.de
or in writing at:
Galerie84
Falkstraße 13a
33602 Bielefeld
Germany
To meet the cancellation deadline, it is sufficient for you to notify us of your decision before the deadline expires.
Requirements for Returns
For a return to be accepted, the item must:
- be unused and undamaged,
- be in its original condition,
- be returned in the original packaging whenever possible,
- be returned along with proof of purchase (e.g., order number).
Return Shipping Costs
Unless the return is due to an error on our part or damage incurred during shipping, the buyer is responsible for the direct costs of the return shipment.
Please do not return items without contacting us first.
Damaged or Defective Items
Please inspect your order immediately upon receipt.
If your item is damaged, defective, or was delivered incorrectly, please contact us within 14 days of receipt at:
info@deinedomain.de
Please include photos of the damage or defect if possible. After review, we will offer you a free replacement or a refund, depending on the case.
Personalized products
In accordance with legal regulations, there is no right of withdrawal for custom-made or personalized posters.
This applies to products that were manufactured specifically according to your specifications.
Exchanges
We do not currently offer direct exchanges.
If you would like a different item, you can place a new order after your return has been successfully processed.
Refunds
As soon as we receive and inspect your return, we will notify you via email whether your refund has been approved or denied.
If the refund is approved, the refund will be issued to the original payment method within 10 business days.
Please note that banks and payment service providers may require additional processing time.
If you have not received your refund within 15 business days of approval, please contact us at:
info@deinedomain.de